Essay on Coffeetown Problem
Clients often face a number of obstacles while accessing services across agencies. The major problems clients may face while accessing services across agencies are bureaucracy, the lack of information on services and agencies providing the services, long waiting time to receive services clients need, and others. All of them are extremely important and they may raise unsurpassable barriers for many clients to access services, which may be vitally important for them. Therefore, the elimination of numerous obstacles is essential for the provision of services of the high quality to all clients in Coffeetown.
The introduction of the consulting agency can help clients to access services across agencies faster and easier. However, the introduction of the consulting agency increases the risk of the increase of bureaucratic procedures in relations between agencies that will lead to the bureaucratization of services delivered to clients. Nevertheless, the creation of the consulting agency could have solved many problems of clients and eliminating existing obstacles because the consulting agency could prepare the special program for each client to receive service each client needs. In fact, consulting agency has a considerable potential, but, taking into consideration current problems clients face while accessing services across agencies, the risk of the emergence of new obstacles on the way to the consulting agency is high. Nevertheless, if the consulting agency starts working effectively, clients can benefit from its services.
Alternatively, social workers should supervise each client. To put it more precisely, social workers will supervise their clients and help them to access services across agencies. Social workers will collect information on their clients’ needs and consult them on services they can access. Social workers can communicate with agencies to facilitate the access of their clients to services they need. Basically, social workers may be even more effective than consulting agency because they can work with different agencies and they may have detailed information on services provided by agencies across the town. In such a situation, social workers will need just to assess needs of their clients to offer services their clients need. In addition, social workers can communicate with agencies and clients to appoint the accurate time, when clients may come to the agency and receive the service he/she needs. Therefore, clients will just receive all the information about the service they need and go to the agencies, when the social worker tells them.
At the same time, each agency should provide information on services provided by other agencies so that any client using services of any of the agencies in Coffeetown could get detailed information on services provided by other agencies and understand how to access these services. Agencies should create special information desks, where clients can use laptops or PCs connected to internet to get access to the service they need. Or, clients may just ask an agency’s employee about services they need and the employee will search for information needed for the client and provides detailed description of the service needed and how and when the client can receive the service.
Agencies should elaborate homogeneous rules and balance their rules in such a way that clients could access them easily. At any rate, through balancing and developing homogeneous rules, agencies can make their work comprehensible to clients and clients will be able to access services they need. In fact, the elaboration of common rules and norms can help agencies to decrease bureaucracy and make their services and operations comprehensible for clients. In such a way, clients will know what they should do to get access to services, which they need at the moment. In such way, agencies across the town will coordinate their policies and services provided for clients that will help clients to get wider access to their services.
Thus, taking into account all above mentioned, it is important to place emphasis on the fact that clients may face a bunch of obstacles on their way to services provided by different agencies. In this regard, bureaucracy, long waiting time to receive services, the lack of detailed information on services and how clients may receive them are just a few obstacles to mention. The proposed plan allows clients to avoid bureaucracy existing across agencies and save their time on waiting till they receive services. Instead, they can use the support of social worker, who supervises them, and just follow recommendations of the social worker to access all the services they need. In addition, clients will get access to the detailed information on any service they need, which is provided by agencies in Coffeetown, through information desks in any agency across the town. In such a way, clients may have larger access to services offered by different agencies across the town. At the same time, the elimination of time wasted by clients on waiting for services they need and the decrease of bureaucracy will increase the effectiveness of agencies’ performance, while clients will have broader access to services they need at the moment.
