Case Study Analysis of Richard Anderson Essay

Richard Anderson is a Chief Executive of Delta Air Lines, one of the world’s largest airlines which successfully operates flights on six continents across the globe. He is an experienced specialist who is responsible for hiring in the company.
The major goal for him is to find those employees who will satisfy all the requirements which he represents in order to move the company up. He is sure that human factor part is the most important in any organization. He says: “I know it’s intangible and it’s not like finance where two plus two is four”. That is why Richard Anderson pays special attention to the issue of staff recruitment. He says that “he looks for a strong work ethic and effective communication skills”.
Richard Anderson is a person who is considered to be a good leader because his experience in the sphere of business management is enormous. He has learned to be patient and not lose his temper and he wants to see these traits of character in his employees.
There are a lot of moments in business which require the employee to be calm and patient. Some more important things are education, experience and the human factor. He is sure that the situation awareness of the employee will help him to be successful in the organization.
There are some important facts which Richard Anderson as a CEO of Delta Air Lines wants to know about his employees who are going to work for the company:
Information regarding the employee’s family which includes his parents, birth place, high school, sisters and brothers, family’s history and so on.
It helps him to learn much about the employee as a human being. He wants to make sure that this employee will fit the culture of the company and that he will be “the part of the group of people in a healthy functioning way”.
Richard Anderson’s main goal is to find the employees with good communication skills, a really strong set of values and a really good work ethic. Only the candidates who comply with the above mentioned requirements will have a chance to become an employee at Delta Air Lines. It is known that there are 70,000 employees and 50 senior leaders at the company. All the employees have been hired according to the established rules.
Richard Anderson considers that a good employee should be a problem solver but not a problem-creator. He should have the ability to be a leader in the group, to motivate people, to be a part of the team in order to achieve the major goals of the company together. He also argues that any employee should not “be focused about being overly ambitious and wanting pay raises and promotions”. The employee should just do his job and the governing body of the company will take care of the reward.
So, Richard Anderson who has great experience in hiring represents the following requirements for the candidates:
leadership;
communication style including written and spoken word;
the ability to adapt to change;
situational awareness;
emotional intelligence;
business skills;
human factor.
The knowledge of the above mentioned facts will help the candidates who are ready to take an appropriate position at Delta Air Lines to pass the interview with Richard Anderson.